At Shooting Supply Store, we stand behind our products with the same commitment to quality that serious shooters demand from their equipment. If you’re not completely satisfied with your purchase, we’ll make it right.

Important Notice for Shooting Enthusiasts:

Due to safety regulations and product nature, we cannot accept returns on ammunition, reloading powder, primers, or any hazardous materials once they leave our facility. These items are clearly marked on product pages.

Return & Exchange Eligibility

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags/labels
  • Proof of Purchase: Original order number required

Non-Returnable Items

For safety and legal compliance, these products cannot be returned:

  • All ammunition (rifle and pistol)
  • Reloading powder and black powder substitutes
  • Primers and percussion caps
  • Opened or used reloading components
  • Special order or custom items

How to Initiate a Return or Exchange

Step 1: Contact Our Support Team

Email [email protected] with your request using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Shooting Supply Store Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

– [Product Name] (SKU: [if available])
– Reason: [Brief explanation]

Please advise on next steps.

Sincerely,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special handling notes

Step 3: Ship Your Return

Pack items securely in original packaging and include:

  • Return authorization form (provided by us)
  • Copy of your invoice

Return Address:
Shooting Supply Store Returns
4558 Clousson Road
Omaha, NE 68124

Step 4: Processing Your Return

Once received, we’ll inspect items within 3-5 business days and notify you via email about:

  • Approved refund/exchange
  • Any discrepancies

Refund Information

Timing:

  • Credit card/PayPal: 5-7 business days after approval
  • Original payment method will be credited

Deductions:

  • Original shipping charges are non-refundable
  • Return shipping is customer’s responsibility unless due to our error

Exchange Process

For eligible items:

  1. Follow standard return procedure
  2. Specify desired replacement item in your request
  3. We’ll ship new item once return is received
  4. Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If you receive damaged/incorrect items:

  1. Contact us within 48 hours of delivery
  2. Provide photos of packaging and items
  3. We’ll arrange prepaid return shipping if needed
  4. Expedited replacement shipping at our cost

For Our International Customers:

Return shipping costs are the customer’s responsibility. We recommend using tracked shipping with insurance. Refunds will exclude original international shipping fees.

Questions? Our discreet customer service team is ready to assist: [email protected]