At Shooting Supply Store, we’re committed to delivering your shooting and reloading supplies with the same precision and care that you demand from your equipment. Below you’ll find detailed information about our shipping methods, delivery timelines, and our straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

International Customers Note: We ship worldwide (excluding Asia and certain remote regions). International customers are responsible for any customs duties or import taxes that may apply.

Returns & Exchanges

Our Return Policy

We stand behind our products with a 15-day return policy from the date of delivery. To be eligible for return or exchange, items must be:

  • Unused and in original condition
  • In the original packaging with all tags and labels attached
  • Accompanied by proof of purchase (original order number)

Non-Returnable Items

Due to safety regulations and the nature of these products, we cannot accept returns on:

  • All ammunition (rifle and pistol)
  • Reloading powder and black powder substitutes
  • Primers and percussion caps
  • Opened or used reloading components
  • Special order or custom items

How to Return an Item

Step 1: Contact Our Support Team

Email [email protected] with your request using this format:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Shooting Supply Store Team,
I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:
– [Product Name] (SKU: [if available])
– Reason: [Brief explanation]
Please advise on next steps.
Sincerely,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special handling notes

Step 3: Ship Your Return

Pack items securely in original packaging and include:

  • Return authorization form (provided by us)
  • Copy of your invoice

Return Address:
Shooting Supply Store Returns
4558 Clousson Road
Omaha, NE 68124

Step 4: Processing Your Return

Once received, we’ll inspect items within 3-5 business days and notify you via email about:

  • Approved refund/exchange
  • Any discrepancies

Refund Information

Timing:

  • Credit card/PayPal: 5-7 business days after approval
  • Original payment method will be credited

Deductions:

  • Original shipping charges are non-refundable
  • Return shipping is customer’s responsibility unless due to our error

Exchange Process

For eligible items:

  • Follow standard return procedure
  • Specify desired replacement item in your request
  • We’ll ship new item once return is received
  • Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If you receive damaged/incorrect items:

  • Contact us within 48 hours of delivery
  • Provide photos of packaging and items
  • We’ll arrange prepaid return shipping if needed
  • Expedited replacement shipping at our cost

For Our International Customers: Return shipping costs are the customer’s responsibility. We recommend using tracked shipping with insurance. Refunds will exclude original international shipping fees.

Questions?

Our discreet customer service team is ready to assist: [email protected]